Privacy Policy

Privacy Policy Changes

This Privacy Policy is subject to change. We encourage you to review it frequently for any revisions or amendments. Unless otherwise stated, changes will be effective immediately upon posting. You will be deemed to have been made aware of and have accepted the changes by your continued use of our Sites or Services. If we determine that a change to this Policy will result in using your Personal Information acquired before the change in a materially new way, we will provide you notice to the extent required by applicable law which may include by a prominent post on our website and/or email before using your Personal Information in the new way.

Conflict Between This Policy and Laws and Regulations

When federal, state, or local laws or regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy. Otherwise, the specific requirements of this Policy apply.

Personal Information

We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“personal information”). The types of personal information we collect about you varies based on how you use the Sites and Services and your relationship with us but may include:

• Identifiers such as name, mailing address, service address, email address, phone number, fax number, Aptive account login credentials;
• Characteristics of protected classifications such as age, marital status, and gender;
• Other demographic information such as the number and ages of children, what language(s) you speak; whether you own or rent a property, the number of persons living at the property, household income;
• Commercial information such as bank account number, payment card information, the type(s) of service subscribed to, service dates, customer type, account balance and status, information related to the financing of properties that you own or that we service;
• Internet or other electronic network activity information such as IP address, device specifications, browsing and search history, clicks, information about how you interact with our Sites and Services, and other data collected by cookies and similar technologies;
• Geolocation data such as precise geolocation data (only as described below) and non-precise geographic location indicators from mobile devices and websites;
• Audio, electronic, visual, thermal, olfactory, or similar information such as call recordings, chat transcripts, video recordings, and pictures or images of your properties;
• Professional and employment information such as employer, occupation;
• Education information such as education level; and
• Inferences drawn from other personal information that relate to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Some of the personal information listed above may be considered sensitive personal information under relevant privacy laws. Depending on your state of residence, this may include your Aptive account login credentials, and precise geolocation data.

Usage Data and Sites Activity

We automatically collect information in connection with the actions you take on our Sites (“usage data”). Usage data may include information about your device, browser, operating system, internet service provider, and IP address. It may also include information about your interactions with our Sites such as the pages you view, the page and search terms used to reach our Sites, the time, date, and duration of your visit, and your clicks. If we can reasonably associate this data with you, we treat it as personal information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If we cannot reasonably associate this data with you, we treat it as deidentified usage data.

Communication Recordings

We may record calls and retain the content of text messages, chat transcripts, emails, and other written or electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.

Deidentified Information

We may deidentify or aggregate personal information so that we can no longer reasonably associate it with an identifiable person. We may use and disclose deidentified and aggregate data for any business purpose permitted by applicable law.

From You

We may ask you to provide us with personal information when you communicate with us. You are not required to provide this information; however, certain features of the Sites or Services may be unavailable unless you provide the requested information. We may also capture personal information when you contact us by phone, email, or through other means.

Third-Party Data Sources

We may collect personal information from third-party data sources such as data brokers, consumer reporting agencies, marketing agencies and partners, analytics firms, other consumers, and government agencies.

Cookies and Other Automated Tools

We and third parties use cookies and other tracking and automated data collection tools (collectively “cookies”) to track your interaction with our Sites and Services, improve the experience of our Sites and Services, and conduct cross-context behavioral or targeted advertising (collectively “targeted advertising”).

We may use the following types of cookies:

• Strictly Necessary: These cookies are essential to operate the Sites and provide you with Services you have requested.
• Functional: These cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or settings when you return to our Sites so we can provide you with a more personalized experience.
• Advertising Cookies: These cookies allow us and third parties to learn more about you, including your use of our Sites and other websites, and advertise products or services that might interest you.
• Analytics Cookies: These cookies help us and third parties understand how our Sites are working and who visits our Sites.

You can opt-out of certain types of cookies by clicking the “Cookie Preferences” link in the footer on our Sites.

If you want to reduce the overall volume of targeted advertising you receive, you can also visit the Digital Advertising Alliance (DAA) Consumer Choice Page or the Network Advertising Initiative Consumer Opt-Out Page. These websites allow you to opt-out of targeted advertising from member networks.

Generally

We may use personal information, including sensitive personal information, for business purposes, such as:

• Account creation, fulfillment, servicing, and customer support: to create customer accounts, allow customers to create online accounts and profiles, provide goods or services, keep customers informed about the status of their services, respond to questions and address customers concerns, and deliver updates, upgrades and product improvement information;
• Marketing, market research, and analytics: to send communications and offers for our or third parties’ products and services, including offers based on consumers’ interests, personal and business characteristics, and location, perform analytics, and conduct market research;
• Collection and credit reporting: to collect on outstanding balances and update credit reporting agencies;
• Surveys, promotional events, contests: to administer surveys, polls, sweepstakes, contests, loyalty programs, and other promotional events and contests;
• Other company communications: to provide consumers with information that may be of interest such as company newsletters, announcements, reminders, and service bulletins;
• Website use and analytics: to provide you with access to and use of our Sites, analyze consumers’ use of our Sites, including the use of third-party web analytics services, which may utilize automated technologies to collect personal information and usage data;
• Eligibility and pricing: to determine if consumers are eligible for certain products, services, or offers and the pricing related to such offers;
• Product research: to conduct research and analysis for maintaining, protecting, and developing services, increase and maintain the safety of our products and services, and prevent misuse;
• Business operations: to evaluate, develop, and improve business operations, products and services offered, perform business administration and other normal business activities;
• Artificial intelligence: to train, develop, and utilize artificial intelligence and machine learning systems that support or enable other business purposes listed herein;
• Compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others;
• Information security and fraud prevention: to operate information security and anti-fraud programs; and
• Other purposes: as otherwise described to you at the point of collection, with your consent, or as otherwise required by applicable laws.

We use and disclose sensitive personal information of California residents only for purposes permitted under 11 CCR § 7027(m).

We do not use personal information to engage in profiling or automated decision-making that results in legal or similarly significant effects upon consumers. Although we may use large language models in connection with our business operations, we do not collect, use, or disclose personal information to train large language models.

Reviews and Testimonials

If you provide a review or testimonial, we may post it publicly on our Sites or in other advertising material. By providing a testimonial, you give us permission to use it in any manner and for any purpose, including in marketing and advertising communications.

Service Providers

We may provide your personal information to other businesses who provide services to us or to you on our behalf. Examples include fulfillment and account servicing vendors, payment processors, marketing and communications vendors, research and development firms, data and business analytics vendors, IT and network administration providers, professional service firms, and other service providers.

Each service provider is expected to use reasonable security measures appropriate to the nature of the information involved to protect your personal information from unauthorized access, use, or disclosure. Service providers are prohibited from using personal information that we provide to them other than as specified by us.

Third-Party Selling and Sharing

We may disclose personal information to third parties in situations that qualify as a “sale” or “sharing” (for targeted advertising purposes) under applicable privacy laws. Categories of third parties to whom we may sell or share personal information include affiliates, retailers, companies that provide other home services, other sellers of consumer goods or services, and advertising, social media, and analytics companies.

We do not sell consent we obtain for text message communications to any third party for their use in marketing their own products or services.

Other Third-Party Disclosures

We may occasionally disclose your personal information to third parties, for purposes such as:

• To comply with the law;
• To respond to legal requests (including court orders, investigative demands and subpoenas) if, in our discretion, we believe it is necessary or appropriate;
• To prevent or stop any illegal, unethical, or legally actionable activity;
• To protect the safety, property, or rights of ourselves, consumers, or any other third party;
• In connection with a proposed or actual corporate transaction such as a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, or sale or divesture of company assets or the business;
• To businesses controlling, controlled by, or under common control with us; and
• For additional purposes with your consent where such consent is required by law.

Summary of Privacy Practices

This chart summarizes our privacy practices over the past 12 months, by category of personal information, as contemplated under certain privacy laws. Please note that we may not use or disclose each data element within a given category of personal information for the same purposes.

The Sites may contain links to third party websites including social media platforms. Please be aware that if you access these links, you will leave our site. We encourage users to read the privacy policies of those sites, as we are not responsible for their content, links, or privacy practices.

We recognize the importance of safeguarding the confidentiality of personal information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, and use. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed to be secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.

We may retain each category of personal information for as long as needed or permitted based on your relationship with us, our legal and regulatory obligations, and our need to retain information for normal business purposes, including marketing. We do so in accordance with our data retention policies and applicable law.

The Sites and Services are not intended for children under the age of 18 and we do not knowingly collect, sell, share, or disclose personal information from children under the age of 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.

We may collect in connection with an employee, job applicant, or contractor relationship:

• Identifiers such as name and address, social security number, driver’s license number, alien registration number, passport number;
• Characteristics of protected classifications such as age, marital status, gender, disability, race, citizenship;
• Internet or other electronic network information such as browsing and search history, data collected by cookies;
• Geolocation information from mobile applications and vehicles or vehicle equipment, including precise geolocation;
• Audio, electronic, visual, thermal, olfactory, or similar information such as call recordings, chat transcripts, information collected in phone screenings and interviews;
• Educational information such as educational institutions attended, degrees received, college transcripts;
• Professional and employment information such as resumes, CVs, positions held, tenure, references, skill assessments;
• Medical information such as drug test results, doctors’ notes, leave of absence forms, workers compensation forms;
• Banking, financial and insurance information such as checking account and routing numbers for direct deposits, 401(k) account information, loans, mortgage documents and garnishment information, insurance policies and coverages;
• Beneficiary and dependent information such as the names, social security numbers and gender of your beneficiaries/dependents; and
• Inferences drawn from the above categories of personal information that relate to your characteristics, behavior, attitudes, intelligence, abilities and aptitudes, including criminal background information and driving history.

Some of the personal information listed above may be considered sensitive personal information under California law. This includes your social security number, driver’s license number, alien registration number, passport number, race, citizenship, medical and health information, content of communications where we are not the intended recipient (e.g., if you use your work email for personal correspondence), and precise geolocation information.

We collect personal information directly from you in most cases. In some circumstances, third parties may provide your personal information to us. For example, we may collect information from former employers, medical professionals, and insurers, or in connection with a background, employment, or reference check, subject to your consent where required by law. If you are a dependent, emergency contact, or beneficiary of a job applicant, employee, or contractor, we often collect your personal information from such person. We may also collect personal information from our review of your use of our (i) systems such as email, project management software, and communication platforms, (ii) authorized devices such as computers, tablets, telephones, and (iii) issued equipment and vehicles.

We may use personal information to evaluate candidates for initial and continued employment, conduct background checks and drug screening, communicate with you, provide training and mentoring, provide benefits, services, and accommodations, maintain company security, facilitate company policies, comply with legal and contractual obligations, and otherwise operate our business. We use sensitive personal information solely for employment-related purposes and to comply with applicable laws and regulations.

We may disclose personal information for employment-related purpose to:

• Employees, contractors, or designated agents who require such information to assist us with administering our relationship with you.
• Service providers who require such information to assist us with administering our relationship with you, including service providers who provide services to us or you or on our behalf. Service providers may include, but are not limited to, professional employment organizations, background check providers, and data storage or hosting providers. These service providers may be located outside of your home jurisdiction. We only permit service providers to use your personal information for specified purposes in accordance with our instructions.
• Third parties where required by law, to protect our rights and property and the rights of property of any related companies, during emergency situations or where necessary to protect the health or safety of persons, or if a business transfer or change in ownership occurs and the disclosure is necessary to complete the transaction.

In the past twelve months, we may have disclosed each category of personal information to the service providers and third parties listed above.

We do not sell or share (for targeted advertising) personal information collected in an employment (or contractor) context to third parties.

If you are a consumer who resides in California, Colorado, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, or a job applicant, employee, contractor, or other person whose personal information we collected in a human resources or business supplier context who resides in California, you may have additional rights to access and control your personal information. Subject to applicable exemptions, privacy rights include:

• Right to Opt-Out from the Sale or Sharing of Personal Information. You may direct us not to sell or share (for targeted advertising purposes) your personal information to third parties.
• Right to Know and Access. You may request the personal information we collected about you (including the categories or specific pieces of personal information), the categories of sources from which we collected your information, the business or commercial purpose(s) for collecting it, and the categories and names of third parties, as required under certain state laws, to whom we sold or disclosed personal information. We will provide a copy of the specific personal information we maintain about you in a portable and, if technically feasible, readily-usable format.
• Right to Delete. You may request that we delete information we collected about you.
• Right to correct. You may request that we correct inaccurate personal information we maintain about you. If you only wish to update your contact information or other personal information rather than disputing its accuracy, please make the changes directly in your account or contact us using the information below.
• Right to Revoke. You may make a request to revoke your consent for us to collect and process your sensitive personal information and will delete your sensitive personal information (subject to applicable exemptions).
• Right to appeal. You may appeal our decision with respect to a previously-submitted privacy request.

Nevada Opt-out Right

Nevada residents may request that we do not sell your personal information for monetary consideration to third parties.

Submitting a Privacy Request

If you are a resident of a state that provides privacy rights and would like to exercise a privacy right, you may submit a request by calling us at 855-457-1367 or submitting your request through our online privacy request form. Please be specific in your request and provide at least your name, phone number, and property address. After you submit your request, we may contact you to obtain additional information necessary to locate your record or verify your identity. For example, when permitted by law, we may require you to verify certain information in our files or submit a signed declaration under penalty of perjury. We cannot process certain requests without verifying your identity, so please respond promptly to our request.

To opt-out of third-party data collections from our Sites that qualify as sales or relate to targeted advertising, you may select cookie preferences using the link in the footer on our Sites. Our Sites also recognize and process Global Privacy Control (GPC) signals. If we can reasonably associate a GPC signal with an identifiable consumer, we treat it as a request to opt-out of the sale or sharing of that consumer’s personal information as if the consumer made the request using one of the methods above. If we cannot reasonably associate a GPC signal with an identifiable consumer, we treat it as a request to opt-out of the sale or sharing of that user’s personal information collected while the signal is present.

Authorized Agent

If you are an authorized agent submitting a request for another consumer, you must provide a copy of a lawful power of attorney or written signed authorization from the consumer. After submitting the request, you will receive an email. You can respond to this email to provide the required documentation. We may contact you and/or the consumer on whose behalf you claim to act to verify your authorization or the consumer’s identity.

Non-discrimination Notice

We will not discriminate against any consumer for exercising their privacy rights under law or this Privacy Policy.

California “Do Not Track” Disclosure

Do Not Track is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our Sites and Services do not respond to “do not track” signals.

This Privacy Policy is subject to change. We encourage you to review it frequently for any revisions or amendments. When we make material changes to the Policy, we will take reasonable steps to notify consumers (e.g., sending email notifications). Privacy Policy changes we post on the Sites are effective immediately. You accept the changes by continuing to use our Sites or Services. If we determine that a change to this Privacy Policy will result in using previously- acquired personal information in a materially new way, we will provide you notice and take any other actions required by applicable law.

If you have any questions about our Sites, Services, or this Privacy Policy, please call us at 855-457-1367, use our Contact Us form, or send us a letter to the following address:

Aptive Environmental, LLC
Attn: Legal Department
4931 N. 300 West, Provo, UT 84604